Frequently Asked Questions (FAQ)
We are open from 9:30 to 5:30 Monday through Friday, and evenings and weekends by appointment. We recommend calling (505-471-3212) before stopping by in case we are working with another client, or out taking photos on location.
We do recommend calling (505-471-3212) to make an appointment for any type of portrait, commercial session, or consultation. There is no minimum time you have to call before coming in, but we suggest that you call for your appointment as soon as you know when you would like to come in. Sometimes we can take you immediately on the day you call, but we take appointments on a first come/first serve basis. Therefore, the farther in advance you call us, the more likely that we can give you the date and time that you desire.
We are about 20 minutes from downtown Santa Fe, just off of I-25 at the Rt 285 south exit. See also: Directions to The Photography Studio at the bottom of THIS PAGE , or click HERE to download and print them.
Small JPG digital photo files can be emailed to you. Large digital files or large quantities of digital files can be DropBoxed to you or burned onto CD’s or DVD’s. Small photos, DVD’s and CD’s can be picked up at our studio or mailed to you at no additional charge. Large photographs, framed portraits, folios and photo gift items can be picked up at our studio or shipped via Fedex, Priority Mail or UPS. We recommend calling before coming to pick up an order in case we are working with another client, or out taking photos on location. See also: Directions to The Photography Studio at the bottom of THIS PAGE, or click HERE to download and print them.
In our studio, we accept cash, checks, Visa, MasterCard, and debit cards that have a Visa or MC logo on the front. We also accept all types of credit cards, Paypal and BillMeLater on our The Photography Studio Albums website and our Ceramic Images of Santa Fe website
The two most common kinds of digital photo files are JPGs and TIFs. JPGs are probably the easiest to use and store. Most software can work with JPGs, and they can be uploaded onto websites and internet applications. Also, they are compressed when they are saved, so when they are stored they take up less space on your hard drive.TIFs are sometimes preferred when the photo is going to be turned into a large, high quality print. A TIF may also be preferred if the photo is going to be changed, worked on and then re-saved. This is because a TIF is NOT compressed. Each time a JPG is saved, the compression causes it to lose a very tiny bit of quality. Printers and photo editors usually prefer to start with the best possible file, even if it is large. Keep in mind, however, that may websites and software programs cannot open or upload TIFs, and TIF files will also take up a lot more storage space on your hard drive than a JPG will. See also: FAQ: What types of products can be made from my photographs?; FAQ: What are your delivery options?
Yes! We have a complete portable portrait studio that we can set up at a location of your choice. With it we can offer the same quality and services we offer at our studio. Our portable setup requires a space of about ten feet square, and at least one electrical outlet. See Also: Corporate Photography; Tips: Preparing for your business portrait
We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. We will not provide ANY of your personally identifiable information to anyone not directly necessary to completing your order.
Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.